![]() ![]() Contacted **** at Shift to discuss this and he said he would escalate this to his manager. ******** said that some small dealers will not fill all fluids to cut corners when reselling cars. 18 days later 8/2/22 my car had low *********** took it to a local *** shop. 20 days post-purchase on 7/18/22, I took the car to the *** dealer for an open ************* checked all fluids/tires/brakes. I purchased the vehicle ON THE CONDITION it had gone though an extensive inspection and all repairs were made. ![]() I have asked repeatedly for the 150-point inspection that was done on the car I bought on 6/28/22, but no one will provide it to me. I had to do the work to obtain them because Shift never paid the *** fee. Shift is a poorly operated company! First, their payment system failed. I consider this fraud as we were not provided a service we paid for and were not notified that this was the case. I've attached the buyer's order including the service agreement and the Wesco contract. The service agreement was never executed and we are requesting a full refund of the purchase price ($2,768.72) plus interest as this amount was incorporated into our loan. I attempted to reach Shifts fraud department by phone but there is no one available to talk to and that selection appears inoperable. I have received no contact from the Carlotz team. I provided my contact information via DM on Instagram and was told that someone from ********************* would contact me. I emailed Shift on 4/20/23 and communicated with via DM on Instagram I received no response from my email. However, I was just made aware that Shift merged with Carlotz at the end of 2022. They directed me to contact the dealer because the dealer may not have initiated the policy.I emailed the dealer from the contract on 4/20/23. I purchased a car from the Carlotz in ********************* in March 2022 including a service agreement through *********************** I contacted ***** on 4/20/23 for details related to the agreement and was told that they have no record of ever initiating a policy in my name or using the vehicle's VIN. ![]() We are also setting aside additional time for our senior community engagement specialist to focus on reviews in order to provide thorough and timely responses, as well as pursuing additional staffing support in this area. Other channels, such as email, will begin to see their impacts over the next few months. We have brought on additional staffing that are currently going through training steps, but they are already helping us to more quickly respond to our customers via phone channels. We continue to work towards improving our overall service level and response times. Significant reorganization of our operating structure resulted in an unfortunate backlog of customer inquiries and requests. ![]() In August of 2022, Shift underwent a reduction in workforce in order to better focus on our strengths as a company. Shift Technologies treats customer interactions and concerns as the utmost in importance, and we regret the recent trends that have surfaced in our reviews. BBB reached out to Shift Technologies and they responded with the following: Complainants also state delays in waiting for refunds. The pattern found is consumers get no response when contacting customer service to resolve issues. Based on BBB files the company has a pattern of complaints. A review of complaints was done in November 2022. ![]()
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